Store Policy

Customer Care

An Important Message from Our Organization

We understand how important this memorial is for everyone, and please note that the death of your loved one is just as important to us as our very own. As an organization, our goal is to honor each, and every person lost. As much as you are grieving, please keep in mind we are grieving too.
When engraved stones or steppingstones are ordered, we send the information to our vendor. From there, it takes about 8-10 business days for the stone to be created, proofed, approved, and then, it can take up to 8 weeks for us to receive it based on the shipping. The USPS itself has been experiencing delays in shipping, and in addition, some stones are on backorder.
​Rami’s Heart is an organization that is 100% volunteer driven. We put in our time to set up events, do social media, receive orders, allow people into the farm for visitations and continue to add names into the memorial. The amount of administration work itself is a full-time job. We ask of you to be considerate and patient with us through this process. We are human, we are doing our best.
Again, we are volunteers that are grieving as well, with lives, jobs, families, and obligations. Almost every second that we are free is going into this memorial.
As so, we will not tolerate any hate speech, violent, or defamatory messages, either via private messaging or on our public comment section. We will always try to either fix the problem, help with a question, or find a solution, but we won’t allow abuse. We want what you want, and we hurt the same way you do. We are all in this for the same reasons, and all we ask is patience, understanding and decorum.
We thank you so much for understanding and your compassion in return.

Large Orders/ Wholesale Inquiries

At this time we do not have the capability of offering wholesale pricing considering all our products are through a third party vendor and for fundraising purposes. However, we have had requests in the past for large quantity orders for life celebrations or family gatherings. If you plan to order a large quantity of an item (10 or more), please do not hesitate to reach out to us via email at Ramisheart@gmail.com and we will ensure to assist with pricing.

Payment Methods

– Credit / Debit Cards
– PAYPAL